What is AlBurhan Academy?

AlBurhan Academy is an online platform offering a wide range of educational courses, including Quranic studies, programming, and skill-based training.

How can I enroll in a course?

You can enroll by contacting us on WhatsApp or through our website.

What kind of certification do I get?

After completing a course, you will receive a certificate from AlBurhan Academy.

What are the prerequisites for the courses?

Prerequisites vary by course. Please check the specific course details for more information.

Can I access the courses from any device?

Yes, our courses are accessible from any device with an internet connection.

Are there any live classes or sessions?

Yes, we offer live classes for some courses. Check the course details for live session timings.

Is there a refund policy for the courses?

Yes, we have a refund policy. Please refer to our refund policy page for detailed information.

What payment methods do you accept?

We accept various payment methods including credit/debit cards and online payment systems.

Can I take multiple courses at the same time?

Yes, you can enroll in multiple courses simultaneously based on your schedule and availability.

How do I contact customer support?

You can contact customer support via WhatsApp, email, or through the contact form on our website.

Do you provide resources or materials for the courses?

Yes, all courses come with necessary resources and materials to aid your learning.

Refund and Returns Policy - Al Burhan Academy

Refund Policy

1. Refund Eligibility

Free Trials: Refunds are not applicable for courses accessed through a free trial.
Paid Courses: Refund requests can be made within 7 days of purchase, provided that less than 10% of the course content has been completed. Requests made after this period or for courses that have exceeded the content completion threshold are not eligible for a refund.

2. Refund Request Procedure

Submission: To request a refund, please submit your request to our support team via email at
contact@alburhanacademy.com
or through our Refund Request Form.
Required Information: Include your order number, the title of the course, and a brief explanation for your refund request.

3. Processing Timeline

Acknowledgment: We will acknowledge receipt of your refund request within 5 business days.
Resolution: Upon approval, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used during purchase.

4. Non-Refundable Items

Digital Products: Refunds are not available for digital products, including downloadable resources and software, once accessed or downloaded.
Completed Courses: No refunds will be issued for courses where more than 20% of the content has been accessed.

5. Special Considerations

Exceptional Circumstances: We understand that certain situations may require special consideration. If you have extenuating circumstances, such as medical emergencies or significant life events, please provide supporting documentation for us to review your case on an individual basis.

6. Contact Information

Support: For further inquiries regarding our refund policy or to discuss your refund request, please contact our support team at support@alburhanacademy.com or visit our Contact Us page.